Returns & Refund Policy

Due to the perishable nature of our artisanal baked goods, we cannot accept physical returns; however, we are committed to ensuring your satisfaction and will offer replacements or refunds for items that arrive damaged or incorrect.

Return Process

• 1.
  Contact Us

  Email our customer support team within 24 hours of delivery with your order number and clear photos of the issue.

• 2.
  Quality Review

  Our head baker will review your claim to determine if the product quality meets our high standards or if a shipping error occurred.

• 3.
  Resolution Selection

  Once approved, you can choose between a full refund to your original payment method or a priority replacement sent at no extra cost.

• 4.
  Processing

  Refunds are typically processed within 3-5 business days, while replacements are fast-tracked for the next available baking slot.